MyCardInfo FAQs

Enrolling is as simple as entering your account information, assigning a Username, Password, and Personal Security Code, and completing a few security controls. You will then have access to your online account.

MyCardInfo is a service provided free of charge by Sea West Coast Guard Federal Credit Union, which allows you to view your credit card transactions and your statements online. It also provides information on who to call with questions, payment addresses, and how to handle fraud and dispute claims.

MyCardInfo is designed to keep your account information secure. Your session will time out after 20 minutes of inactivity and your account number is never displayed on the screen. Also, you have the ability to select specific security controls that only you would know. If you have any questions, please contact our customer call center by using the information on the Contact Us page of the Help & Info menu.

The easiest way to make a payment is through the Make A Payment option in MyCardInfo. By entering your checking or savings account information, you can have payment posted to your account within a few business days. Also, you can make a payment by stopping at your local Sea West branch or by mailing payment to the address provided on the Make a Payment page.

When you receive your card, please call the number provided on the activation label on the card. If no label is attached, call the number on the back of your card. In both situations, it is best to call from your home phone. Once your card is activated, don’t forget to enroll in MyCardInfo for full online access.

Please call the number on the back of your card immediately to report your lost card. If you do not know the number to call, visit the Contact Us page of the Help & Info menu. Our customer service team will disable the card, limiting unauthorized spending. To better assist us in servicing your account, please let us know where your card was lost / stolen and the last authorized transaction on the card.

Please call the number on the back of your card immediately to report any fraud. If you do not know the number to call, visit the Contact Us page of the Help & Info menu.

Sea West Coast Guard FCU may offer rewards based on the type of card you have. To receive specific information as it relates to your card, please contact us by using the information on the Contact Us page of the Help & Info menu.

You may contact us by using the information on the Contact Us page of the Help & Info menu or refer to your card agreement for more information. Generally, you can use a Personal Identification Number (PIN) to make a withdrawal at an ATM or visit a Financial Institution that offers cash advances on the type of card you have been issued. Refer to your card agreement for cash advance fees, rates, and limitations.

Sea West had issued a PIN at the time your card was sent to you. If you did not receive the PIN, you can request a new one by contacting us with the information on the Contact Us page of the Help & Info menu.

In the event you are unable to log into your account online please use the I Forgot My Username or I Forgot My Password options displayed on the Log In page.

This amount is listed on the card carrier, the letter to which your card was affixed, in the upper right corner. You may also view your credit line and the balance remaining for purchases and cash advances on the Account Overview page once you have logged into MyCardInfo.

This amount is the monthly minimum you must pay to keep your account in good standing. This minimum amount is clearly stated on each statement and is equal to an amount decided upon by Sea West Coast Guard Federal Credit Union. Generally, the minimum amount calculation is made available in your card agreement and welcome letter and can be obtained by contacting us.

Yes, submit a Travel Notification before you depart from the country. You can find that in our Forms and Applications page or by clicking here.

APR is annual percentage rate. This is the amount of interest that is billed to your account for the convenience of carrying a balance. Please review your card agreement and welcome letter for complete APR details. Your APR is also listed on your most recent credit card statement.

Your account safety is our primary concern. Please refer to the Privacy Policy page of the Help & Info menu for specific policies and information.

All your pending and past credit card transactions can be viewed in MyCardInfo in Online Banking. To get there, log in to Online Banking and click on the MyCardInfo link in the left shaded column. Then, find the credit card account you want to view and click on the “MyCardInfo” link at the end of that account row. You’ll be taken to the MyCardInfo page where you can view all of your credit card information, including pending transactions.

If you have questions regarding your statement or if you feel there is an error, please contact our Member Service Center by using the information on the Contact Us page of the Help & Info menu.